Privacy Policy

Last updated: June 1, 2026

Zach Schiess, an individual sole proprietor doing business as "HyperLocAI" ("we," "us," or "our"), located in Colorado, United States, is committed to protecting the privacy of individuals who interact with our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our AI-powered call handling and lead capture service ("Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of information through the operation of our Service:

Caller information: Name, phone number, service address (when provided for service dispatch), and the nature of the caller's inquiry, as provided voluntarily during an AI-assisted call, voicemail, or SMS conversation.
Call and voicemail recordings: Audio recordings of inbound calls and voicemails handled by our platform, used solely for transcription, AI processing, and lead delivery.
Transcriptions and AI-generated summaries: Text-based representations of call and voicemail content produced by our AI system.
Business subscriber information: Name, business name, email address, and phone number of businesses that subscribe to the Service.
Usage data: Technical information including IP addresses, browser type, and platform interaction logs, collected automatically when accessing the HyperLocAI website.

2. How We Use Information

We use collected information for the following purposes:

To operate and deliver the Service — processing calls, voicemails, and lead data on behalf of subscribing businesses
To send lead notifications to subscribing businesses via SMS or email
To improve and train our AI systems to enhance accuracy and performance
To communicate with subscribers about their account and service updates
To comply with applicable laws, regulations, and legal obligations
To detect, prevent, and address fraud or unauthorized use of the Service

3. How We Share Information

We do not sell, rent, or trade personal information. We may share information in the following limited circumstances:

With subscribing businesses: Caller information captured through the Service is shared directly with the business whose phone line initiated the call forwarding.
With service providers: We use third-party infrastructure providers to operate the Service, including Twilio, Inc. (telephony and SMS) and AI processing providers (including OpenAI or Anthropic). These providers process data only as necessary to deliver services on our behalf and are subject to appropriate data processing agreements.
For legal compliance: We may disclose information if required by law, regulation, legal process, or governmental request.
Business transfers: In the event of a merger, acquisition, or sale of company assets, information may be transferred as part of that transaction.

4. Caller Rights, Consent & Call Recording

Consumers who interact with HyperLocAI do so in the context of calling a participating business whose phone line is connected to our platform. When a consumer's call is unanswered, HyperLocAI offers the consumer two opportunities to opt in to text follow-up:

Stage 1 — Inbound IVR: When the unanswered call passes through to our platform, the caller hears an automated IVR offering three options: press 1 for text follow-up, press 2 for a live transfer to our AI voice assistant on the same call, or press 3 to leave a voicemail.
Stage 2 — Callback IVR: If the caller did not engage with the Stage 1 IVR, HyperLocAI places an automated callback to the caller's number. A softer IVR plays offering the same three options.

No SMS is ever sent unless the caller affirmatively presses 1 on one of these two IVRs.

Call Recording Notice: Both the Stage 1 IVR and the Stage 2 callback IVR open with a notice that the call may be recorded. We retain audio of each IVR and the caller's keypad response as a record of consent. Recordings are used solely to verify consent, support quality assurance, and resolve disputes, and are retained per the schedule in Section 6 below.

Automated System Disclosure: Callers who press 2 to speak with our virtual assistant are informed before the conversational exchange begins that they are speaking with an automated AI system, in accordance with applicable law including California SB 1001 and FCC TCPA guidance on AI-generated voices.

For a complete walkthrough of both consent stages, see our SMS Consent & Opt-In Flow page.

If you are a caller who has had your information captured through our Service and would like to request deletion of that information, please contact us at zach@hyperlocai.com. We will respond within 30 days.

5. SMS Messaging, Consent & Opt-Out

HyperLocAI operates two distinct categories of SMS messaging:

Customer-care messages to consumers: Sent only after the consumer has affirmatively opted in by pressing 1 during the callback IVR described in Section 4. These messages are sent on behalf of the participating business the consumer called.
Lead-notification messages to subscribing businesses: Transactional notifications sent to businesses subscribed to the Service, delivering captured lead information. Subscribers consent to these notifications as part of their subscription.

Message frequency varies based on conversation activity. Standard message and data rates may apply.

We do not share mobile information, phone numbers, or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. SMS consent and phone number information collected through our service is used solely for the operation of the customer-care follow-up service and is not shared with any third parties or affiliates.

No promotional or marketing content to consumers. HyperLocAI does not, and will not, send promotional, marketing, sales, or advertising content via SMS to consumers under any circumstances. All consumer-facing SMS messages are customer-care in nature and directly responsive to the consumer's inquiry. We do not operate marketing campaigns, broadcasts, recurring promotional messages, or any other non-transactional outreach to consumers.

To opt out: Reply STOP to any message. You will receive one confirmation message and no further messages will be sent.
For help: Reply HELP or email zach@hyperlocai.com.

6. Data Retention

Call recordings and transcriptions are retained for up to 90 days to support quality assurance and dispute resolution, after which they are deleted. Lead summaries delivered to subscribing businesses are retained for the duration of the business's active subscription plus 30 days following cancellation. Subscriber account data is retained for as long as the account is active or as required by law.

7. Data Security

We implement industry-standard technical and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (TLS/HTTPS), access controls, and secure infrastructure through our third-party providers. No method of electronic transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Third-Party Services

Our Service relies on the following third-party providers, each subject to their own privacy policies:

Twilio, Inc. — Telephony, call forwarding, and SMS delivery (twilio.com/legal/privacy)
OpenAI / Anthropic — AI language model processing for call analysis and lead qualification
Cloudflare — Website hosting and network security

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided information through our platform, contact us immediately at zach@hyperlocai.com.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy regularly. Continued use of the Service following any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:

Zach Schiess — HyperLocAI
zach@hyperlocai.com