Last updated: June 1, 2026
These Terms of Service ("Terms") govern your access to and use of HyperLocAI's services, including our AI-powered call handling, voicemail processing, and lead notification platform ("Service"), operated by Zach Schiess, an individual sole proprietor doing business as "HyperLocAI" ("we," "us," or "our"), located in Colorado, United States. By accessing or using the Service, you agree to be bound by these Terms.
HyperLocAI provides a consent-gated, AI-assisted customer-care follow-up service for local businesses. When a participating business does not answer an incoming call, HyperLocAI captures consent through one of two automated interactive voice menus (IVRs):
On either IVR, the caller may choose to:
SMS messages are sent only to callers who affirmatively press 1 on one of the two IVRs, capturing their express consent. Voicemails and AI voice conversations are transcribed and analyzed, then packaged as a lead summary. Qualified lead information is delivered to the subscribing business via SMS or email notification. The complete opt-in workflow for both stages, including verbatim IVR scripts and sample messages, is published at our SMS Consent & Opt-In Flow page.
You must be at least 18 years of age and have the legal authority to enter into binding contracts to use the Service. By using HyperLocAI, you represent and warrant that you meet these requirements.
The Service is intended solely for legitimate business use. You may not use HyperLocAI for personal, fraudulent, deceptive, or illegal purposes. You are responsible for ensuring your use of the Service complies with all applicable local, state, federal, and international laws and regulations.
The Service uses artificial intelligence and automated systems to place callbacks, present IVR menus, hold voice conversations (when the caller presses 2), and process voicemails on behalf of participating businesses. The opening of every automated callback discloses that the call may be recorded and identifies the business on whose behalf the call is being made.
Before any conversational exchange with our AI virtual assistant begins (the press-2 branch), callers are informed that they are speaking with an automated AI system, in accordance with applicable law including the Telephone Consumer Protection Act (TCPA), California SB 1001, and FCC guidance on AI-generated voices in calls.
HyperLocAI retains audio of the IVR consent moment and the caller's keypad response for the purpose of verifying consent and resolving disputes, in accordance with our Privacy Policy.
HyperLocAI operates two categories of SMS messaging, both governed by these Terms and our SMS Terms & Conditions:
The following terms apply to all messaging:
HyperLocAI uses Twilio, Inc. as its underlying telephony infrastructure provider. Call forwarding must be configured by the subscribing business according to their carrier's forwarding settings. HyperLocAI is not responsible for carrier-level forwarding failures, call quality issues, or costs imposed by your carrier for forwarded calls.
By using the Service, you acknowledge and agree that caller information — including names, phone numbers, and conversation content — is collected and processed for the sole purpose of lead qualification and delivery to the subscribing business. All data handling is governed by our Privacy Policy, which is incorporated into these Terms by reference.
You agree not to use HyperLocAI to:
All content, software, and technology associated with the HyperLocAI platform — including but not limited to AI models, call flows, and notification systems — are the exclusive property of Zach Schiess doing business as HyperLocAI. Nothing in these Terms grants you any rights to use this intellectual property beyond what is expressly permitted.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. HyperLocAI does not guarantee that the Service will be uninterrupted, error-free, or that all calls and voicemails will be successfully captured and delivered. AI-generated call transcripts and lead summaries may contain inaccuracies. Subscribing businesses are responsible for verifying lead information before acting on it.
To the maximum extent permitted by law, HyperLocAI and its principals, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost revenue, lost leads, or missed business — arising from your use of or inability to use the Service.
You agree to indemnify and hold harmless HyperLocAI, its principals, and affiliates from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in connection with your use of the Service, your violation of these Terms, or your violation of any applicable law.
HyperLocAI reserves the right to update these Terms at any time. Material changes will be communicated via email or through the Service. Continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of competent jurisdiction in Colorado.
For questions about these Terms, contact us at:
Zach Schiess — HyperLocAI
zach@hyperlocai.com