SMS Terms & Conditions

Last updated: May 27, 2026

1. Program Description

HyperLocAI provides a consent-gated customer-care follow-up service for local businesses. When a consumer calls a participating business's phone number and the call goes unanswered, the caller is offered the opportunity to opt in to text follow-up via one of two automated interactive voice menus (IVRs):

• Stage 1 — Inbound IVR: When the unanswered call passes through to HyperLocAI, an IVR plays on behalf of the business while the caller is still on the line. The caller may press 1 to receive a text follow-up, 2 to be transferred live to our AI voice assistant on the same call, or 3 to leave a voicemail.
• Stage 2 — Callback IVR: If the caller hung up or did not engage during the Stage 1 IVR, HyperLocAI places an automated callback from the business's line. A softer IVR plays offering the same three options.

SMS messages are only sent if — and only if — the caller presses 1 during one of these two IVRs. The press-1 input is captured as the caller's express, contemporaneous consent to receive text messages, and is logged with timestamp, the stage on which it occurred, and a retained audio record. No SMS is ever sent without this affirmative opt-in step.

For a complete step-by-step walkthrough of both stages, the verbatim IVR scripts, and a sample SMS conversation, please review our SMS Consent & Opt-In Flow page.

2. How You Opt In to Receive Messages

You will only receive SMS messages from HyperLocAI if you have affirmatively opted in by pressing 1 on your keypad during one of our two consent IVRs. Either of the following paths qualifies as a valid opt-in:

• Opt in during Stage 1 (the inbound IVR): You called a participating business, the business didn't answer, the call passed through to HyperLocAI, you heard the IVR, and you pressed 1 to receive a text follow-up.
• Opt in during Stage 2 (the callback IVR): You called a participating business but did not engage with the Stage 1 IVR (hung up, no key press), HyperLocAI placed an automated callback to your number, you answered, you heard the callback IVR, and you pressed 1.

If you do not press 1 on either stage — if you press 2, press 3, hang up, or do not respond — no text message will be sent to you. HyperLocAI does not send unsolicited marketing messages and does not send SMS to numbers that have not completed one of the two opt-in paths described above.

Both IVR scripts include business identification, a notice that the call may be recorded, and a clear statement of each option. The full verbatim scripts for both stages are published at our SMS Consent & Opt-In Flow page.

3. Message Frequency

Message frequency depends on your interaction:

• Initial message: 1 confirmation message after you press 1 during either the Stage 1 inbound IVR or the Stage 2 callback IVR
• Conversational follow-up: Additional messages only if you reply and choose to continue the exchange
• We will never send unprompted recurring messages or marketing campaigns
• We will never send any SMS to a number that has not opted in via the press-1 consent flow on one of the two stages

4. Costs

HyperLocAI does not charge recipients for SMS messages. However, standard message and data rates may apply depending on your mobile carrier and plan. Contact your carrier for details about your messaging rates.

5. Supported Carriers

HyperLocAI's messaging service is available on all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and regional carriers. Carrier support may vary. HyperLocAI is not liable for delayed or undelivered messages due to carrier issues.

6. Opt-Out

You may opt out of receiving messages from HyperLocAI at any time by replying STOP to any message. Upon receipt of your opt-out request:

• You will receive one final confirmation message acknowledging your request
• No further messages will be sent to your number from that business line
• Your opt-out is permanent unless you initiate contact again

You may also request opt-out by emailing zach@hyperlocai.com with your phone number and the request to be removed.

7. Help & Support

For assistance, reply HELP to any message, or contact us at:

• Email: zach@hyperlocai.com
• Name: Zach Schiess — HyperLocAI

8. Privacy

Phone numbers and message content are used solely to facilitate the customer-care follow-up service for the participating business you called. We do not share mobile information, phone numbers, or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. SMS consent and phone number information collected through our service is used solely for the operation of the customer-care follow-up service and is not shared with any third parties or affiliates.

For full details on data collection, retention, and your rights, see our Privacy Policy.

9. Changes to This Program

HyperLocAI reserves the right to modify or discontinue this messaging program at any time. Material changes will be reflected in an updated version of this page.