SMS Consent & Opt-In Flow

HyperLocAI gives every caller two opportunities to opt in to text follow-up — first on their own inbound call when it reaches us, and again on an automated callback if they hung up without choosing. Either way, no SMS is sent until the caller presses 1.

Last updated: May 27, 2026

Stage 1 — The Inbound IVR

When a caller dials a participating business and the business doesn't answer, the call passes through to HyperLocAI. Before any voicemail prompt, the caller hears an IVR offering them three ways to be helped. This is the first — and most natural — opportunity to capture consent: the caller is already on the line, already engaged, already trying to reach the business.

Stage 2 — The Callback IVR

If the caller hangs up before choosing — or presses nothing during the Stage 1 IVR — HyperLocAI places an automated callback from the same business line. This gives the caller a second chance to engage, with a softer prompt. The callback IVR offers the same three options. Consent is captured the same way: only if the caller presses 1.

Sample SMS Conversation After Pressing 1

Whichever stage the caller pressed 1 on — Stage 1 or Stage 2 — the resulting SMS conversation looks the same. Every initial message identifies the business, references the prior call, and includes opt-out instructions:

Required Disclosures

Each item below is a required A2P / TCPA disclosure element. Each has its own labeled section so reviewers can confirm coverage at a glance.

Sender Identity

Every IVR opens by identifying HyperLocAI and naming the participating business on whose behalf the call is being placed. Every SMS message also identifies the business by name in the body of the text.

Call Recording Notice

Both the Stage 1 inbound IVR and the Stage 2 callback IVR open with the disclosure that the call may be recorded. Audio of the IVR and the caller's keypad response is retained as part of the consent record.

AI & Automation Disclosure

Callers who press 2 are connected to our automated virtual assistant. The automated nature is disclosed before any conversational AI exchange begins, in accordance with the FCC's Feb 2024 ruling on AI-generated voices and California SB 1001.

Message Frequency

Message frequency varies based on the conversation. Typically: one initial confirmation message after press-1 opt-in, followed by conversational follow-up messages only if the consumer replies. HyperLocAI does not send recurring or scheduled messages, marketing campaigns, or unprompted broadcasts of any kind.

Pricing / Message and Data Rates

HyperLocAI does not charge consumers for SMS messages. Standard message and data rates from the consumer's mobile carrier may apply.

Opt-Out Instructions

Reply STOP to any message at any time. Opt-outs are honored immediately and permanently for that business line. The consumer receives a single confirmation message and no further messages are sent.

Help & Support

Reply HELP to any message for support and contact information, or email zach@hyperlocai.com directly.

Privacy & Data Sharing

See our Privacy Policy for full detail. We do not share mobile information, phone numbers, or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. SMS consent and phone number information collected through our service is used solely for the operation of the customer-care follow-up service.

Why We Built It This Way

Most missed-call follow-up services send an automated SMS the instant a call is missed, treating the inbound call as implied consent. We believe that approach is too thin to defend under the Telephone Consumer Protection Act (TCPA). HyperLocAI's two-stage consent-gated IVR ensures that every SMS we send is preceded by an unambiguous, contemporaneous, logged act of consent: the caller affirmatively pressing 1 on their keypad after hearing exactly what will happen if they do.

The two-stage design gives the caller a natural first opportunity to choose (while they're still on their own call), and a polite second opportunity (via callback) if life got in the way of the first one. Both stages capture consent the same way and to the same standard.

Consent Records We Maintain

For every SMS conversation that occurs through HyperLocAI, we retain the following records to verify consent:

• Inbound call timestamp and the caller's number
• Which stage the press-1 occurred on (Stage 1 inbound IVR or Stage 2 callback IVR)
• The exact DTMF key pressed (1, 2, 3, or none)
• Outbound callback timestamp (if a Stage 2 callback was placed)
• Audio recording of the IVR and the caller's keypad response
• Outbound SMS message identifiers and full message history
• STOP/HELP keyword events and opt-out timestamps

Records are retained per the schedule in our Privacy Policy and made available to the participating business and to lawful requests.

Questions or Concerns

If you have any questions about how HyperLocAI handles SMS consent, or if you believe you received a message without going through the opt-in flow described above, please contact us immediately at zach@hyperlocai.com. We respond to all consent and privacy inquiries within 30 days.

For more detail, see our SMS Terms & Conditions, Privacy Policy, and Terms of Service.